Help & FAQ
Can't find an answer? Email support@mzerone.lk.
Students
How do I enrol in a class?
Open a class from the catalogue, choose a pricing plan and click Enrol. You'll be taken to checkout to pay.
How do I pay?
Make a bank deposit and upload your slip at checkout. Our team verifies it and your enrolment activates. Online card payments are coming soon.
Can I get a refund?
Yes, subject to our Refund Policy. Email support with your payment reference and we'll help.
I forgot my password.
Use ‘Forgot password?’ on the login page to receive a reset code by email.
Teachers
How do I start teaching?
Register as a teacher, complete onboarding and upload your verification documents. Once approved you can create and publish classes.
How and when do I get paid?
Verified payments credit your earnings balance (after commission). Request a payout anytime and we transfer it to your bank account, with a PDF invoice.
Can I share notes and past papers?
Yes — upload PDFs, slides and documents under your class Resources. They're only accessible to enrolled students.
Account & privacy
How do I change my details or language?
Open Settings (the gear icon in the header) to edit your profile, change your password, switch language and manage email preferences.
Can I download or delete my data?
Yes. Settings → ‘Download my data’ exports your data as JSON, and ‘Delete account’ permanently closes your account (PDPA).
See also our Terms, Privacy Policy and Refund Policy.